The University of Texas Health Science Center at Houston

Guidelines for the Closure of an Organizational Entity


The following guidelines and checklists have been developed to assist administrators responsible for a closure to identify the applicable administrative issues that must be addressed and acted on to ensure an orderly closing of an organizational entity.

To ensure an orderly transition of any closure, one individual should be designated with responsibility and authority in a closure. In some cases, a "closure team" should be established. The team should include appropriate administrative and/or academic representatives involved in the closure; the individual assigned primary responsibility and accountability for the closure or his/her delegate will have responsibility for coordinating the team. The team approach is multipurpose: it serves as a conduit for clear communication across multiple organizational lines; it facilitates the identification and resolution of issues in a timely manner; and it facilitates evaluation of the progress of an orderly closure and revision of the tentative target date, as necessary.

The following questions should be considered when determining whether a closure team is necessary:

The guidelines and checklists are to be used to assist closure team personnel through the closure process. The checklist will also serve as a "sign-off" by responsible parties confirming that all issues have been addressed and are complete. For additional assistance, contact the appropriate  department.

I. PLANNING

II. COMMUNICATION

Notify Institutional Advancement when discussions are first taking place about the possibility of closing a department/unit. (Closure Team Leader) Note:  It may be necessary to notify all communication team leaders within Institutional Advancement.

Appoint a person to give status reports to Institutional Advancement as meetings progress so that a communication strategy can be developed. (Whether the closure takes place or not, Institutional Advancement staff should be informed of ongoing discussions.) The communication strategy should be a well-organized, straightforward strategy that addresses the impending closure using three individual plans. These plans, which can be developed simultaneously or as appropriate to a given situation, are as follows: (Closure Team Leader)

Media Plan

  1. Develop a media plan before a decision has been made on the closure.
  2. Identify an official spokesperson who will be available to speak with the media. This person should be knowledgeable about the facts regarding the possible closure and comfortable and experienced in dealing with the press.

Internal Plan

  1. Consult with Human Resources (“HR”) for review of issues related to closure and established policies and procedures (i.e., necessary documentation, identification of affected employees, and coordination of required notification period). (Closure Team Leader)
  2. Inform employees and those directly affected by the plan of facts to avoid unnecessary rumors, concerns, etc.  Administration should announce the closure to employees directly affected at an assembly-type meeting. At that time, administration will address personnel issues as well as answer questions. (Leadership)
  3. Communicate information about the closure to other units that will be affected by the closure. (Leadership)
  4. Announce the closure to other  employees and students not directly affected by the closure via a letter from  administration or the appropriate dean and/or via mass e-mails, News on the Go, The Leader Update, or the intranet. (Institutional Advancement)
  5. Once the actual date of closure has been determined and approved by the appropriate administrative personnel, official notification of personnel affected by a closure can begin in accordance with established policies and procedures in the Handbook of Operating Procedures.

Note: For information regarding notification to classified employees, refer to HOOP Policy 5.15 Reductions in Force; and for administrative and professional employees, refer to HOOP Policy 3.12 Separation Due to Reorganization or Closure. Appropriate documentation must be submitted to HR and approved prior to dissemination of official written notification to employees.

Due to their special employment relationship with the university, faculty will be treated according to established policies and procedures of UT System in any such events, depending on the basis for the decision to eliminate an organizational entity or abandon a program. (Refer to HOOP Policy 2.56 Abandonment of Academic Programs or Positions.)

External Plan

  1. Develop an external plan to ensure appropriate communication with any external customers/clients that have an affiliation or prospective affiliation with the unit to be closed. Customers/clients could include donors, patients, referring physicians, agencies, students, alumni, grantors, hospitals, clinics, other medical centers and medical service firms. (Closure Team Leader)

Donors

Patients, Former Patients, Referring Physicians, and Health Care Agencies

Students and Alumni

Others

It is also important to determine which other clients will be affected by a program closure to ensure appropriate communication in a timely manner.

III. AUDITING

IV. FINANCE

NOTE: It is essential that an individual who is responsible and accountable for the financial aspect of the closure be identified. An individual responsible for continuity following the closure must also be identified. The primary administrative individual with overall responsibility for the closure must sign off on the closure/transfer of all accounts. Important issues to be addressed include the transition/transfer and termination of organization manager responsibility on all accounts. Computer system access authorization for changing/updating/terminating are to be followed. The following issues require decisions and actions prior to closure: (Closure Team Leader)

Accounting

Capital Assets Management

Contracts and Grants

A. Service Contracts and Others for Which Services Are Provided or Received

B. Sponsored Project Activities

C. Pending Sponsored Projects

Grants:

Contracts:

D. Active Sponsored Projects

Grants:

Contracts:

E. Terminated Sponsored Projects

V. FACILITIES MANAGEMENT

It is the responsibility of the principal investigator(s) or the primary laboratory owner(s) to have the laboratory "decommissioned" prior to closure. The principal investigator is responsible for ensuring all legal and regulatory requirements are met. Environmental Health & Safety must be contacted for assistance during the closure of the laboratory.

If laboratory animals are used in research protocols, the principal investigator(s) is responsible for the following:

VI. RECORDS MANAGEMENT

Updated 6/03, 6/08

| HOOP Home Page | Appendix C Table of Contents | Policy 2.54

Report broken links, etc.

The following guidelines and checklists have been developed to assist administrators responsible for a closure to identify the applicable administrative issues that must be addressed and acted on to ensure an orderly closing of an organizational entity.

Determination to close a program or an organizational entity is a management decision that will be reached through careful consideration of issues within established management processes and will include participation from appropriate constituencies within the university before final decisions are made. (Refer to 2.54 Organizational Change.) While the impetus for such a decision may be initiated from within the department, no final decision to eliminate an organizational entity or to abandon an academic program can be reached without the express approval of the president and, in most cases, the endorsement of The University of Texas (UT) System and other appropriate governing bodies. (Refer to Handbook of Operating Procedures [HOOP] policy 2.56 Academic Program Closure.)

To ensure an orderly transition of any closure, one individual should be designated with responsibility and authority in a closure. In some cases, a "closure team" should be established. The team should include appropriate administrative and/or academic representatives involved in the closure; the individual assigned primary responsibility and accountability for the closure or his/her delegate will have responsibility for coordinating the team. The team approach is multipurpose: it serves as a conduit for clear communication across multiple organizational lines; it facilitates the identification and resolution of issues in a timely manner; and it facilitates evaluation of the progress of an orderly closure and revision of the tentative target date, as necessary.

The following questions should be considered when determining whether a closure team is necessary:

The guidelines and checklists are to be used to assist closure team personnel through the closure process. The checklist will also serve as a "sign-off" by responsible parties confirming that all issues have been addressed and are complete. For additional assistance, contact the appropriate UTHSC-H department.

I. PLANNING

II. COMMUNICATION

Media Plan

  1. Develop a media plan before a decision has been made on the closure.
  2. Identify an official spokesperson who will be available to speak with the media. This person should be knowledgeable about the facts regarding the possible closure and comfortable and experienced in dealing with the press.
    • The Public Affairs Office, in conjunction with the official spokesperson, should be the official conduit of information to media outlets and should be responsible for communicating an impending closure in the most favorable manner possible. (For more information on procedures, refer to 1.13 Handling Communications with the Media)

Internal Plan

  1. Consult with Human Resources (HR) for review of issues related to closure and established policies and procedures (i.e., necessary documentation, identification of affected employees, and coordination of required notification period). (Closure Team Leader)
  2. Inform employees and those directly affected by the plan of facts to avoid unnecessary rumors, concerns, etc. The UTHSC-H administration should announce the closure to employees directly affected at an assembly-type meeting. At that time, the administration will address personnel issues as well as answer questions. (UTHSC-H leadership)
  3. Communicate information about the closure to other UTHSC-H units that will be affected by the closure. (UTHSC-H leadership)
  4. Announce the closure to other UTHSC-H employees and students not directly affected by the closure via a letter from the UTHSC-H administration or appropriate dean and/or via The Leader. (Public Affairs)
  5. Once the actual date of closure has been determined and approved by the appropriate administrative personnel, official notification of personnel affected by a closure can begin in accordance with established policies and procedures in the HOOP.

Note: For information regarding notification to classified employees, refer to 5.15 Reductions in Force; and for administrative and professional employees, refer to 3.12 Separation Due to Reorganization or Closure. Appropriate documentation must be submitted to HR and approved prior to dissemination of official written notification to employees.

Due to their special employment relationship with the university, faculty will be treated according to established policies and procedures of UT System in any such events, depending on the basis for the decision to eliminate an organizational entity or abandon a program. (Refer to 2.55 Financial Exigency and 2.56 Academic Program Closure.)

External Plan

  1. Develop an external plan to ensure appropriate communication with any external customers/clients that have an affiliation or prospective affiliation with the unit to be closed. Customers/clients could include donors, prospective patients, former patients, referring physicians, and agencies, students, alumni, grantors, hospitals, clinics, other medical centers, and medical service firms. (Closure Team Leader)

    Donors

    • Send a list of all endowments and gifts from private funding sources designated to support that entity to the vice president of development, UTHSC-H, 7000 Fannin, Suite 1219, Houston, Texas 77030, along with copies of all documents/correspondence relating to the gifts for the university's central development files.
    • Prior to closing, schedule a meeting between a designated representative of the administration of the closing entity and the executive director of development to review and discuss all requirements relating to the continued stewardship of endowed funds and to ensure that the UTHSC-H is in compliance with the original intent of the donor(s).
    • The Office of Development, in concert with the Office of the President, will initiate all contact with donor(s) to ensure that their interests continue to be met. (Development Office)

    Patients, Former Patients, Referring Physicians, and Health Care Agencies

    • It is essential to notify UTHSC-H patients in advance of a closure to ensure continuity of services.
    • In any communication to patients and former patients, include service options available and other pertinent information, such as the name of a physician referral and address, the address where patient records are located, and the procedure for release of patient records (e.g., how to obtain and/or transfer records if within the UTHSC-H), notification of telephone number change/disconnection, billing/collection information.
    • Notify referring physicians and appropriate agencies of program closure as appropriate.

    Students and Alumni

    • Initiate discussions with current students regarding the timing of closure, impact on degree programs, and referral to other acceptable programs in the area.
    • Refer prospective students to other acceptable programs in the area if at all possible.
    • Inform alumni of any changes in record keeping.

    Others

    • Initiate discussions with entities with whom we have contracts that are affected by a possible closure

It is also important to determine which other clients will be affected by a program closure to ensure appropriate communication in a timely manner.

III. AUDITING

IV. FINANCE

NOTE: It is essential that an individual who is responsible and accountable for the financial aspect of the closure be identified. An individual responsible for continuity following the closure must also be identified. The primary administrative individual with overall responsibility for the closure must sign off on the closure/transfer of all accounts. Important issues to be addressed include the transition/transfer and termination of organization manager responsibility on all accounts. Computer system access authorization for changing/updating/terminating are to be followed. The following issues require decisions and actions prior to closure: (Closure Team Leader)

Accounting

Capital Assets Management

Contracts and Grants

A. Service Contracts and Others for Which Services Are Provided or Received

B. Sponsored Project Activities

C. Pending Sponsored Projects

Grants:

Contracts:

D. Active Sponsored Projects

Grants:

Contracts:

E. Terminated Sponsored Projects

V. FACILITIES MANAGEMENT

VI. RECORDS MANAGEMENT

Updated 6/03


| HOOP Home Page | Appendix C Table of Contents | Policy 2.54


Report broken links, etc.